I wanted to share the following with you about our practices.
1. Right now we are confidently stocked in most products and we worked quickly when Covid-19 made its appearance to increase inventory on our most popular products.
2. Our supplies come from warehouses in the United States. These warehouses have assured us they are taking extra precautions to prohibit the spread of the virus. Overall, most of our supplies were ordered pre-Covid-19. As the year progresses we may encounter supply shortages, at that time substitutions or product shortages may arise. We will note this on the individual product pages should that occur.
3. When supplies arrive we automatically hold them separate from our warehouse for several days before integrating them. Normally this is to give us time to inspect the ingredients and containers, in this case it also served as a resting period to ensure no contamination was introduced.
5. Your orders are all packed and shipped by myself or Alyssa. We currently have no employees and plan to remain that way thru 2020. Until September we are fulfilling orders on Tuesdays and Thursdays in order to accommodate Alyssa during her maternity leave and to allow me to run both the farm and the lab this summer.
We feel confident that our products and inventory are safe, clean, and secure. We also feel confident that we are well prepared for whatever comes our way, hopefully that is a clean and safe state with everyone back to normal soon!
You are all part of the Brown Barn family, and we want to wish you and your loved ones well. Our thoughts go out to all those who have been affected in so many ways by this virus, and all the health professionals and caregivers working tirelessly on the front lines.
As always, we are here to help. If you have any questions please reach out to us at firstname.lastname@example.org.
Founder, Brown Barn Botanicals